Smart Lock BookingWest Coast Council

Case Study: West Coast Council

How the Unlock West Coast program uses Smart Lock Booking and Smart Lock Hire to run toilets, showers, gyms and sports facilities across a vast region - with modern payments, timed access and zero key handovers.

Apple Pay & Google Pay
Timed, Audit-ready Access
NFC & QR Flows

Overview

The West Coast is big country-spread out assets, tourism spikes and small on-site teams. We deployed a single platform that sells time, controls access and records usage across amenities and venues. Locals and visitors get clear signage, quick payments and instant unlocks.

Towns covered

6+

Managed sites

15+

Walk-up facilities

Toilets & Showers

Booked spaces

Gyms & Sports

Smart Lock Hire

Hedley Faull Park photo

Hedley Faull Park

  • 5 toilets
Strahan - Slipway photo

Strahan - Slipway

  • 2 toilets & paid showers
Zeehan - Howard Park photo

Zeehan - Howard Park

  • 3 toilets
Rosebery photo

Rosebery

  • 3 toilets
Tullah photo

Tullah

  • 3 toilets
Macquarie Heads photo

Macquarie Heads

  • 2 toilets
Hedley Faull Park photo

Hedley Faull Park

  • 5 toilets
Strahan - Slipway photo

Strahan - Slipway

  • 2 toilets & paid showers
Zeehan - Howard Park photo

Zeehan - Howard Park

  • 3 toilets
Rosebery photo

Rosebery

  • 3 toilets
Tullah photo

Tullah

  • 3 toilets
Macquarie Heads photo

Macquarie Heads

  • 2 toilets

Smart Lock Booking

Smart Lock Booking powers scheduled access for staffed and unstaffed venues. Customers book a space online, pay instantly, and receive a confirmation with time-bound entry. Doors unlock only during the booked window (with optional buffers), and every entry is logged for accountability.

  • Timed sessions: courts, rooms and facilities unlock for the exact booking time.
  • Multi-area venues: one site can have multiple bookable spaces with different rules.
  • Walk-up + booked: combine kiosks on-site with online bookings for after-hours access.
  • Operational control: buffers, grace periods, remote overrides, and audit-ready logs.
Strahan Multipurpose Sports Centre photo

Strahan Multipurpose Sports Centre

  • Gym, basketball court, meeting rooms
  • Kiosks + self-serve after-hours access
  • Timed unlocks + buffers, instant confirmations
Zeehan Multipurpose Sports Centre photo

Zeehan Multipurpose Sports Centre

  • Squash court, swimming pool, gym
  • Party room bookings + facility access
  • Remote overrides + audit-ready access logs
Gyms - Queenstown, Strahan, Zeehan photo

Gyms - Queenstown, Strahan, Zeehan

  • 3 sites with membership access
  • Time windows + eligibility checks
  • Audit-ready access logs
Strahan Multipurpose Sports Centre photo

Strahan Multipurpose Sports Centre

  • Gym, basketball court, meeting rooms
  • Kiosks + self-serve after-hours access
  • Timed unlocks + buffers, instant confirmations
Zeehan Multipurpose Sports Centre photo

Zeehan Multipurpose Sports Centre

  • Squash court, swimming pool, gym
  • Party room bookings + facility access
  • Remote overrides + audit-ready access logs
Gyms - Queenstown, Strahan, Zeehan photo

Gyms - Queenstown, Strahan, Zeehan

  • 3 sites with membership access
  • Time windows + eligibility checks
  • Audit-ready access logs

How it works

  • Scan & start: NFC or QR signage - no app required.
  • Choose time: Pay per use (showers), or pick a session (courts, gyms).
  • Pay & unlock: Stripe with Apple Pay & Google Pay; access is time-bound.
  • Log & reconcile: Every unlock is attributed to a person, time and place.

Fast, accountable access

Staff spend less time on keys and call-outs, more time improving facilities. Visitors get modern payments and instant entry-even after hours.

Shower hiring

A self-serve shower flow designed for travellers and after-hours use. Visitors scan the sign, choose a duration, pay instantly, then the shower unlocks for a time-limited session. No keys, no staff call-outs, and every use is logged.

How it works

In the field

A few deployments across Queenstown, Strahan, Zeehan, Rosebery, Tullah and Macquarie Heads.

Want this for your council or venue?

We’ll map your assets, configure durations and pricing, and ship signage that just works-NFC, QR and fast payments included.